Support

Our aim is to provide the industry's finest and first class support for our customers world-wide.

The Helpdesk is available 9 to 5 for Warranty customers and 24 hours a day, 7 days a week for QCare customers, via phone, fax, Web Chat or e-mail, and provides the reassurance that a skilled engineer is on hand around the clock.

Instant access to an inventory and call handling computer system helps them identify and solve problems quickly. A powerful Remote Diagnostic capability designed into all Quantel systems means that faults can often be remedied over a telephone line and, should the need arise, spare parts are on hand in Remote Warehouses world-wide to provide an Advance Service Replacement.

The support department is also involved in the testing of all new code before it leaves the factory.

Support is also heavily involved in new systems testing. Within this area we take ownership of the systems to ensure they are configured in the correct manner before factory acceptance tests and before we ship them out to the customer.